TERMS & CONDITIONS
1. Acceptance
All sales are subject to these Terms & Conditions. By placing an order, the Customer agrees to these terms. Any additional or conflicting terms in the Customer’s documents shall not apply unless accepted in writing by Hantol Specialities Products (HSP).
2. Purchase Orders
Purchase orders may be placed by Customer in any commercial manner, including facsimile or electronic submission. All purchase orders are subject to acceptance by Hantol. Any discrepancies contained on such purchase orders are not binding on Hantol unless agreed to in writing and signed by an authorized representative of Hantol. Customers are responsible for duplicate orders placed through multiple channels (e.g., via phone, fax, email or any combination thereof).
3. Pricing
All Products Prices, freight charges, and product availability are subject to change without prior notice. Quotations are valid only until their stated expiry date.
4. Goods and Service Tax GST
Applicable GST and other statutory taxes will be charged unless a valid exemption certificate is provided with the purchase order.
5. Payment
Payments shall be made as per the agreed credit terms. Customer shall pay all applicable taxes, freight charges and customs duties (wherever applicable). Delayed payments may attract interest up to 18% per annum on overdue outstanding amount or the maximum rate permitted by law whichever is less.
6. Product Availability
Customer agrees that all orders issued to Hantol are subject to its acceptance in its sole discretion. Hantol shall use reasonable efforts to fulfil Customer’s orders with due regard to availability, demand, and inventory on hand. Backorders will be supplied whenever stock becomes available or may lead to cancellation with prior notice to customer. Unconfirmed pending orders may be cancelled after the specified holding period.
7. Delivery
Delivery dates are approximate and subject to product availability. Risk of loss if any pass on to Customer upon delivery of the product to the first carrier at Hantol’s shipping point.
8. Returns & Cancellations
All sales of products are final. Return of products for exchange or refund will not be accepted. Hantol is not responsible for items damaged during delivery, but may consider claims for damaged goods if they are submitted to us within 3 days of receipt and substantiated to the satisfaction of Hantol. Orders placed, but on hold by Hantol due to Customer’s credit history must be cleared by the Customer within credit period to proceed with dispatches. Orders not cleared are subject to automatic cancellation which requires Customer to reorder the required products once again.
9. Shipping
Hantol reserves the right to determine the shipping method. Special shipping requests will be accommodated where possible. Hantol is not responsible for damage caused by delays or loss of refrigeration after dispatch.
10. Applicable Law
The products and services offered by us are governed by Indian Laws and any dispute is subject to Bangalore, Karnataka, India jurisdiction only.